![]() ![]() It must not only accommodate new customers, but it must also be able to handle traffic spikes, such as might arise during important marketing campaigns, company events, or peak shopping periods. Customers of a managed service expect it to be available whenever they need it, and given a global customer base, that means 24/7.Īs a service that aims to be the communications hub for enterprises large and small, it’s critical that Rocket.Chat Cloud is able to scale to meet high traffic volumes. Delivering a SaaS application is a different business than licensing software for use on premises. The decision to roll out a managed version of its software was a significant one for Rocket.Chat. As a SaaS offering, Rocket.Chat Cloud requires no technical knowledge to use, and customers can get up and running with Rocket.Chat clients in minutes with only a credit card. In addition to its on-premises offering, however, Rocket.Chat has broadened its portfolio with the addition of Rocket.Chat Cloud, a version of the software that it offers as a managed service. It also integrates with leading chatbot and machine learning providers. Rocket.Chat’s core offering is an on-premises centralized communications server that integrates with a variety of popular messaging platforms, such as WhatsApp, Facebook Messenger, Twilio, Live Chat, and SMS, among others. The Rocket.Chat open-source project, upon which the company’s offerings are based, is one of the world’s largest open-source communities, with more than 1,500 contributors. With more than 12 million users, its customers range from open-source communities to education, government, financial institutions, and enterprises. Its collaboration platform enables enterprises to consolidate text, video, and voice communications, replace email with secure channels and private groups, and support the transition to remote work. Rocket.Chat’s mission is to deliver the ultimate communication hub.
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